New Articles

  1. Brand Level Reports and Downloads

    Overview Brand-level Reports and Downloads can be found within the Dashboard. They each have their own tab at the top of the page. Reports can be viewed and worked with directly in service minder  before downloading, whereas Downloads have a fe...
  2. Managing Users and Service Agents in Organizations

    Overview This article is for Brand Administrators. Actions explained in this article require access to the Dashboard. This article will review: Settings and Navigation Managing Users Managing Service Agents ...
  3. Vehicle Tracking

    Overview Many times you have company vehicles on the roads, but there is no way to track them in service minder . We can track mobile phones utilizing the app, but only if they allow third-party tracking on their phone settings and have the mobile ...
  4. Managing the Store

    Overview The store is an enhanced feature within service minder  that allows a brand to purchase and restock products necessary to jobs from one place. It is different than inventory but can work in partnership with inventory to allow a brand a...
  5. Markdown

    Overview Need to make some edits to your Terms, Above the Fold text, Services, or Parts? Here's a cheat sheet for using markdown to style your text. These are the most common usages you'll find when making edits in service minder , but you can al...
  6. Call Center

    Overview As part of service minder 's integrations, two VoIP (Voice over Internet Protocol)  business phone providers ( RingCentral and OpenPhone ) will show call logging in a section called  Call Center . This area will log inbound calls, ou...
  7. MailDrop

    Overview MailDrop is a great way to make sure all your customer communications are stored in one place. Sure, you've got them in your sent folder, or stored off somewhere in the cloud. With MailDrop, you can now save them right in service minder . ...
  8. Collateral Library and Lightbox

    Overview The Collateral Library is a place to store images and documents in service minder that you might use frequently. Think of it like Google Drive, but within the service minder system. Lightbox  is a place to review all photos that h...
  9. QuickBooks Desktop

    Overview Note that QuickBooks Desktop support is depriecated. The methods detailed here may or may not work. QuickBooks does not provide any support for importing IIF files into QuickBooks Desktop. If you are using QuickBooks Desktop, we...
  10. Rallio and Revv

    One of the hardest challenges with staying engaged as a brand on social media is generating content.  Rallio simplifies social media management by integrating with serviceminder, allowing you to quickly upload and share photos of your work from Li...