Brand Administration
This section is for users with the role of Brand Admin. Much of what is covered in these categories are restricted sections and cannot be seen or accessed by other Users with lower permission levels.
Articles
Brand Configuration Settings
Overview This section contains all of your brand level configuration settings. These settings are covered in detail during the initial onboarding of the brand. Our onboarding team sets these according to the brand decisions, but they can be changed...
Royalties and Revenue Categories
Overview As a franchisor, you need to make sure you are collect the royalties and fees due to you from your franchisees, and that you collect these royalties and fees in accordance with your Franchise Disclosure Document (FDD.) service minder h...
Impersonate and Troubleshoot
Overview As a Brand Admin, it may fall to you to help franchisees with their accounts and users. We do not expect you to be knowledge experts in service minder . You can always submit support tickets to get answers to your questions or get assist...
About Dispatch
Overview Dispatch is our "call center" module, meant for internal call centers. It can be used for globally searching contacts within the brand as well as scheduling appointments and more. There is also a Dispatch Queue for following up on propo...
Importing Contacts With Json Formatted Fields
Overview Json is a format of data used in servicem inder 's import process. In the standard contact import process, you normally have a CSV file that contains many columns, each representing a piece of information for a single contact. However, t...
Branding Email Campaigns
Overview Branding Email Campaigns are crucial for maintaining consistent communication with your customers, promoting new products or services, and driving engagement. It helps in building brand loyalty and can significantly impact your marketing...
