New Articles

  1. 10DLC Campaign Compliance Checklist

    ServiceMinder — Client Resource. Based on Twilio review criteria & CTIA Short Code Handbook v1.9. First Draft — April 2026. Severity Guide Sev 0 — Immediate rejection or suspension Sev 1 — Serious — likely rejected Sev 2 —...
  2. Navigating the NeoLight Theme

    Overview Looking to get more familiar with the new NeoLight theme? Look no further! This page will review all of the major navigational changes between Classic and NeoLight. This article will review: Settings and Navigati...
  3. Contact Settings

    Overview Contact Settings can be found in the Control Panel. This article will review: General Settings Presentation Defaults General Settings Learn more about  Contact Managed By  and  Contact Ow...
  4. ServiceMinder|Pay - Token Transfers

    Migrating Tokens to ServiceMinder Pay If you're switching your payment processing to ServiceMinder Pay , you may need to transfer existing card tokens from your current provider. The process varies depending on your current processor. Before r...
  5. ServiceMinder|Pay - Linking Your Bank Account to Forward

    You have multiple options when it comes to how and when you link your bank account to receive your payouts. Linking Your Bank Account: Application Submission Log into the Merchant Portal. Once signed in, navigate to Settings > Bank Accoun...
  6. Using ServiceMinder's API - Intermediate to Advanced

    Overview ServiceMinder has an open API, which means that outside platforms can send and receive data to  service minder ,  as long as  they have an active API key (created inside of service minder .)   The most common usage ...
  7. Tasks

    Overview Tasks in ServiceMinder are a powerful way to manage follow-ups, track communications, and stay on top of operational activities across your organization. Whether it’s a reminder to call a lead, send a proposal follow-up, or complete an i...
  8. DotLiquid Scripting Filters

    For a full list of properties accessible via DotLiquid, please visit: https://serviceminder.io/support/dotliquid abs Returns the absolute value of a number. Input {{ -17 | abs }} ...
  9. DotLiquid Scripting Tags

    Overview service minder uses DotLiquid as a multi-purpose scripting language for dynamically generating print and email template content. It is an adaptation of the Liquid scripting language used by Shopify, with a few notable differences ...
  10. DotLiquid Scripting Basics

    Overview service minder  uses DotLiquid as a multi-purpose scripting language for dynamically generating print and email template content. It is an adaptation of the Liquid scripting language used by Shopify, with a few notable differences ...