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Created On: 09/04/2026
in What's New? Latest Updates
Canceled Appointments Now Flow Through the DataSubscriber Feed API
If your brand uses the DataSubscriber Feed API to keep an outside system — like a customer portal or a franchisor dashboard — in sync with ServiceMinder, canceled appointments...
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Published On: 08/27/2026
in What's New? Latest Updates
Maps & Routing Find the Starting Point Faster Starting addresses now have their own distinct map marker. Stops continue to be color-coded by assigned Service Agent, but the route’s starting location now stands apart from the rest of the map...
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Published On: 08/13/2026
in Operations and Reports
Overview
Grid Custom Fields give you a structured way to capture repeatable information on appointments. With the latest enhancements, grids can collect more flexible data and feed that information into a dedicated Grid Report for complia...
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Created On: 08/14/2026
in What's New? Latest Updates
Overview
Grid Custom Fields give you a structured way to capture repeatable information on appointments. With the latest enhancements, grids can collect more flexible data and feed that information into a dedicated Grid Report for complia...
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Published On: 08/10/2026
in What's New? Latest Updates
Overview Your map just got a lot more useful. It now shows individual appointments (not just contacts), lets you bulk-reschedule straight from the map, and displays pins and tooltips that reflect real-time status. Route Builder also got two upgra...
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Overview
Route Optimization rearranges appointments already assigned to a Service Agent or team and updates their suggested start times to create a more efficient route with less drive time between stops.
It works with one Service Ag...
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Fleet Routing also includes the Route Optimization feature. Not sure which routing tool to use?
Check out the article Understanding Route Optimization and Fleet Routing .
Overview Fleet Routing assigns and optimizes a group of appoi...
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Overview
Route Optimization and Fleet Routing are both add-on routing tools in service minder , and it's easy to mix them up since they live in the same part of the app and share a lot of the same underlying logic. The difference comes do...
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Created On: 08/11/2026
in What's New? Latest Updates
Recent updates include new ways to work with maps and routes, expanded Grid Custom Fields and reporting, more flexible recurring services, additional scheduling and payment options, and significant performance improvements for TaskBoards. Appoin...
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Created On: 07/17/2026
in Operations and Reports API
Overview
This guide outlines the recommended best practices for integrating with the ServiceMinder API. Following these guidelines will help you build secure, reliable, and scalable integrations while minimizing unnecessary API traffic.
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