Overview
The Online Scheduler has been redesigned to make booking feel simpler for customers while giving your business more flexibility in how services, pricing, and payments are presented online.
The updated experience guides customers through booking step by step, makes it easier to find the right appointment, and keeps important actions like service selection and payment within the same flow.
For your business, that means fewer dead ends, more opportunities to present the right service options, and a smoother path from “I need service” to a confirmed appointment.
A smoother booking experience.
The Online Scheduler now uses a step-by-step layout, built with mobile in mind, instead of presenting customers with one long scrolling page.
The booking flow begins by asking customers for their contact information before they move on to services and pricing. This helps your business capture the lead early in the process, even if the customer does not ultimately complete the booking.
From there, each step is organized into a clear tab, helping customers focus on one decision at a time as they choose a service, review pricing, select an appointment, and complete their booking.
The experience is designed to feel just as natural on a phone as it does on a desktop, making it easier for customers to schedule service wherever they happen to be.
Customers can also switch locations during the booking process without starting over. If they begin scheduling under the wrong location, they can select a different one and continue where they left off instead of reaching a dead end.
Make Your Services Easier to Buy
The Online Scheduler can now turn your existing proposal templates into bookable service packages.
That means you can present customers with clear service options, such as Basic, Deluxe, and Premium packages, and give them the ability to select add-ons or upgrades while they book.
For example, a cleaning business might offer a standard home cleaning package with optional window cleaning, while another business might present several service tiers with different features included at each level.
This gives customers more control over what they book while helping your business present additional services and upgrades at the moment they are already making a purchasing decision.
Pricing That Responds to the Customer
Pricing can now update as customers make selections during the booking process.
You can configure pricing based on quantities, selected options, or information collected through custom fields. For example, a customer could enter the square footage of their home and see pricing adjust automatically based on that information.
This makes it possible to provide customers with more accurate pricing during booking while reducing the need for manual calculations or follow-up before an appointment can be scheduled.
Find the Right Appointment Faster
Selecting an appointment time has been redesigned to make availability easier to navigate.
Customers can jump directly to the soonest available appointment, move between dates using the calendar, and review available time slots before choosing the option that works best for them.
Rather than searching through availability in one long list, customers can more easily understand what is available and get to a confirmed appointment faster.
Payment Is Part of the Booking Experience
When payment is required, customers can complete it directly within the Online Scheduler.
Depending on how the service is configured, customers can:
- Pay a deposit
- Pay in full
- Save a card on file
Because payment is part of the same booking flow, customers do not have to leave the scheduler or complete a separate process after choosing their appointment.
The payment experience also includes Google address autocomplete, helping customers enter billing information more quickly and reducing address-entry errors.
Confirmed automatically.
Once a customer completes their booking, ServiceMinder automatically sends an email and/or text confirmation, depending on the customer's preferred notification method.
The customer receives immediate reassurance that their appointment has been scheduled, while your team does not need to manually follow up to confirm the booking.
From choosing a service and finding the right appointment to completing payment and receiving confirmation, the updated Online Scheduler creates a more connected experience from start to finish.
