Onboarding

Whether you are onboarding your full brand for the first time into our tool or onboarding new franchisees, these articles will help give direction and suggestions about configuration and training.

Articles

Typical Onboarding Timeline
Overview This is a general timeline of onboarding a new brand within service minder. These are the steps of the process that your brand most likely went through when they first joined service minder. Most likely, a brand will not need to go thr...
What We Do vs. What You Do
Overview If this is your first time onboarding a brand with service minder , we understand that it can get a little confusing about what the divvying up of responsibilities may look like between your team and ours. We understand that your FBCs/F...
Franchisee Training Curriculum
Overview The training process is broken up into a series of webinars. We record each webinar for later reference as well as for training new staff. This is by no means an exhaustive list of what we train for. During the initial phases, we'll iden...