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Last Updated: 09/04/2026
in What's New? Latest Updates
Canceled Appointments Now Flow Through the DataSubscriber Feed API
If your brand uses the DataSubscriber Feed API to keep an outside system — like a customer portal or a franchisor dashboard — in sync with ServiceMinder, canceled appointments...
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Overview ServiceMinder provides End of Period (EOP) reporting to calculate royalties and fees. Depending on your brand’s configuration, the report runs on either a weekly (EOW) or monthly (EOM) basis, as determined in your Franchise Disclosure ...
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Overview Triggers are the "When" and Actions are the "What" . So you are telling service minder to look for something to happen and then do set into motion which actions. There are similarities between what you can do for both triggers and ...
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Overview
Email remains one of the most effective, low-cost ways to stay in touch with your customers, boost brand visibility, and generate revenue. While service minder already includes powerful communication tools like appointment confi...
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Last Updated: 08/31/2026
in Getting Started
Overview If you have a question or encounter an issue, you have two primary options for support:
Contact your Brand Administrator
Submit a Support Ticket
ServiceMinder does not provide real-time phone support. Instead, we use a...
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Last Updated: 08/31/2026
in Operations and Reports
Angi Angi (formerly Angie's List) is a very popular service that consumers use to find service providers. When they narrow down what they are looking for, their information is then shared with service providers. If you choose to buy the lead, Ang...
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Birdeye Collect reviews, convert leads, run surveys, text customers - all in one place. As soon as an appointment is completed or a customer is invoiced, we'll automatically send their info over to Birdeye. They'll take everything from there. W...
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Last Updated: 08/28/2026
in What's New? Latest Updates
Maps & Routing Find the Starting Point Faster Starting addresses now have their own distinct map marker. Stops continue to be color-coded by assigned Service Agent, but the route’s starting location now stands apart from the rest of the map...
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Fleet Routing also includes the Route Optimization feature. Not sure which routing tool to use?
Check out the article Understanding Route Optimization and Fleet Routing .
Overview Fleet Routing assigns and optimizes a group of appoi...
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Overview Automatic payments are a convenient way to streamline billing by securely charging a customer's saved payment method on a set schedule or upon completion of a service. This helps businesses get paid faster, reduce manual work, and minimi...
