New Articles

  1. CompanyCam

    Overview CompanyCam is an app that lets you take pictures and video and group them together in Projects. By integrating service minder with CompanyCam, you can seamlessly sync photos to appointments in our system. Once you've connected your acc...
  2. Importing Contacts With Json Formatted Fields

    Overview Json is a format of data used in servicem inder 's import process. In the standard contact import process, you normally have a CSV file that contains many columns, each representing a piece of information for a single contact. However, t...
  3. Appointments on the Mobile App

    Overview Depending on the organization's workflow/processes, and what type of appointment is scheduled (i.e. Sales vs. Service,) running an appointment on the mobile app can vary greatly. In this section, we're going to explain the "basics" of ap...
  4. Ad Hoc Forms - In the Mobile App

    Overview Just as with a proposal on the web, Ad Hoc forms can be attached to proposals in the mobile app. It's a bit different than on the web, so read on! Navigation A Mobile App user may attach Ad Hoc Forms via the mobile app, while out in ...
  5. Staging Channel

    Overview This topic is for advanced users or users specifically directed by our support team to use the staging version of the app to help preview features or diagnose issues. The service minder  app is composed of two main components. The fir...
  6. Mobile App Offline Features

    Overview While the Mobile App will ALWAYS be an "online" tool - that is, the user needs to have cellular data or wifi available to access all functionality, we have developed some "offline features" which help users on those days where there's not ...
  7. Tracking Job Cost

    Overview On a Proposal/Project you have the ability to track your costs, and therefore your profit  Margins,  by recording your   Materials, Labor, and Other expenses. It's critical for a business to measure its job profitability. Gross ...
  8. Brand Templates Custom Fields

    Overview In Control Panel > General there are several "custom fields" already set up for common items like Google Review links, Facebook links, and more. But sometimes a brand needs to have their own top-level custom fields for organizations. The...
  9. Tableau Measure Data Descriptions

    Overview What follows is a working, comprehensive list of all measurable data within Tableau from service minder . This page is a work-in-progress. AppointmentAdditionalAgent Name Description Appointment Id The Tableau ID of the appo...
  10. Tableau Status Codes

    Overview These are for those pulling data from service minder into Tableau.  Proposals Proposal Status Codes 0: Internal 1: Open 2: Accepted 3: Declined 4: Invoiced 5: Scheduled 6: Complete 7: Expired Proposal Status Sample Custom ...