Updated Articles

  1. Calendar Color Blocks

    Overview Color blocks can be enabled to help you visualize the appointments on your calendar. You may find it helpful to glance at an appointment and tell by the color block which service is being provided or quickly tell how busy a Ser...
  2. Create Time Blocks

    Overview In addition to tracking a user's regular appointment schedule, one can also create a record of company holidays, vacation time, personal appointments, staff meetings, or any impromptu departure from their regular schedules.  You have tw...
  3. Checklists

    Overview Checklists show up on the  My Schedule page when a User first logs into the web. This compliments having checklists presented on the home menu page in the app. Checklists are listed on the associated user's details page in a new tab (al...
  4. Tips and Gratuities

    Overview Many businesses have service agents who will potentially receive a tip from a customer. Make it easy for that customer to leave a tip via service minder  payments when they are short on cash! This article will review: ...
  5. Service Agents and Subcontractors

    Overview Service Agents are intended for any person or resource that need to be scheduled. When you schedule an appointment on your calendar, you will choose which Service Agent(s) you need for that appointment. A person who logs in to ...
  6. Project Based Workflow

    Overview This article will review: Settings and Navigation Creating and Managing a Project Tracking and Visualizing Projects Project Invoicing Options FAQs Watch a Project Management and Sched...
  7. Appointment Reporting

    Overview There are many reports that you can run in service minder . These are appointment-specific ones for monthly or year-over-year reporting. Reports can be found in the navigation menu. If you go to the Reports > Downloads tab , you ...
  8. Capacity and Demand

    Overview Capacity and Demand go together to create better scheduling and routing of agents and teams. It takes into account what supply is available for the demand of that day's appointments.  This article will review: Settings...
  9. Rework an Appointment

    Overview It happens. Something doesn’t go as expected with a job, and your agents need to go back and make a correction. These follow-up visits are called rework appointments . Rework appointments are scheduled when: Something was not compl...
  10. Scheduling Options Based on Service

    Overview Services are the core of service minder  scheduling system. They define how things are scheduled, workflow options as well as recurring or subscription appointment options. This article will review: Settings and Navigati...