Updated Articles

  1. Email Editor Tips

    Overview If you are new to a visual WYSIWYG (What You See Is What You Get) editor—commonly found in email and blog platforms—you may feel unsure about how to properly format or style your email templates. This guide outlines common questi...
  2. Text Templates

    Overview Text Messaging Templates allow you to create reusable text messages that can be sent to clients manually or automatically. These templates are created within the Ad Hoc Email editor and can support a variety of communication work...
  3. Report Subscriptions

    Overview Tracking performance data shouldn't be a manual chore. With service minder 's Report Subscriptions add-on, brands and organizations can automate the delivery of key reports and data exports, saving time and ensuring consistent visibi...
  4. Offer Codes

    Overview Offer codes are a valuable way to improve proposal conversion rates. When prospects do not initially accept a proposal, you can use an offer code to encourage them to take action. Offer codes rely on Parts , so you must have ...
  5. Custom Fields

    Overview Custom Fields allow your organization or brand to capture additional information that is not included in the standard serviceminder fields. They are useful for storing unique operational details, collecting data required for repo...
  6. Sending Support Tickets

    Overview If you have a question or encounter an issue, you have two primary options for support: Contact your Brand Administrator Submit a Support Ticket ServiceMinder does not provide real-time phone support. Instead, we use a...
  7. Email Delivery

    Overview Successful email delivery depends on a combination of technical setup, content quality, and user engagement. This article covers how service minder handles email delivery using industry best practices, explains how to interpret ...
  8. Tableau Measure Data Descriptions

    Overview What follows is a working list of all measurable data within Tableau from service minder . AppointmentAdditionalAgent Name Description Appointment Id The Tableau ID of the appointment affiliated with the appointment additio...
  9. Tableau Status Codes

    Overview These are for those pulling data from service minder into Tableau.  Proposals Proposal Status Codes 0: Internal 1: Open 2: Accepted 3: Declined 4: Invoiced 5: Scheduled 6: Complete 7: Expired Proposal Status Sample Custom...
  10. Top 10 Questions: Taskboards and Drips

    1. Do appointment triggers work on a Contact TaskBoard? Yes, appointment triggers work on a Contact-type TaskBoard. Appointment triggers are best suited for Contact TaskBoards. Triggers like appointment scheduled or appointment comple...