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This article will review: General FAQs
Chargeback FAQs
Glossary of Terms
Guide to Using the Forward Merchant Portal
General FAQs Who do I contact for help? Email support@serviceminder.com . One team han...
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Overview Sometimes a brand needs to have their own top-level custom fields for organizations. These can be created once in Dashboard, then each organization can have their own values input, and can use those custom field shortcodes like any oth...
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Overview The Maps page is simple at first glance, but its many features allow for strategic planning and execution of route schedules by utilizing the power of Geographic Zones (aka GeoZones).
This article will review:
Settings a...
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Overview
ServiceMinder provides End of Period (EOP) reporting to calculate royalties and fees. Depending on your brand’s configuration, the report runs on either a weekly (EOW) or monthly (EOM) basis, as determined in your Franchise Dis...
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Overview Brand-level Reports and Downloads can be found within the Dashboard. They each have their own tab at the top of the page. Reports can be viewed and worked with directly in service minder before downloading, whereas Downloads have a fe...
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Overview
The Branding Revenue by Lead Source report helps you measure the effectiveness of your marketing efforts by tracking revenue, proposals, and lead conversion by campaign and channel. Whether you're running campaigns across multipl...
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Overview If your business would like to offer a Gift Card or Gift Certificate to customers, there are two ways you can accomplish this in service minder: Create a Part that holds a discounted value Apply a Credit Memo to the customer's profil...
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Last Updated: 10/30/2025
in Brand Administration
Overview As a franchisor, you need to ensure that you collect the royalties and fees due from your franchisees in accordance with your Franchise Disclosure Document (FDD). ServiceMinder offers a robust set of settings and configurations to make ...
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Last Updated: 10/29/2025
in Operations and Reports
Overview
Feedback & Issue Management is an add-on feature. To purchase this, go to MarketPlace. Please note that not all Users can access the market place section of service minder . If you are a franchise owner, your brand may subscribe to ...
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Last Updated: 10/29/2025
in Operations and Reports
Overview
Keeping track of company vehicles can be challenging when drivers are constantly on the road. While ServiceMinder can track mobile app users’ locations, this only works if tracking permissions are enabled on their phones and the app ...
