Updated Articles

  1. Project Based Workflow

    Overview This article will review: Settings and Navigation Creating and Managing a Project Tracking and Visualizing Projects Project Invoicing Options FAQs Watch a Project Management and Scheduling Webin...
  2. Appointment Confirmation and En Routes

    Overview These are settings and descriptions based around communication for appointments with Contacts. These include En Route messages as well as sending confirmations and reminders for booked appointments in text and email formats. ...
  3. Logging In and Password Security

    First-Time Login Instructions When someone creates a user account for you in service minder , you should get an email prompting you to set your password. If that email does not come through to your inbox right away, you can follow these steps: ...
  4. Automated Email Templates

    Overview Automated emails are sent by service minder when certain events happen, such as an appointment is scheduled or completed. By default, each org has the exact same versions of these emails. However, a brand may choose to edit these to be ...
  5. Automatic Payments

    Overview Automatic payments are a convenient way to streamline billing by securely charging a customer's saved payment method on a set schedule or upon completion of a service. This helps businesses get paid faster, reduce manual work, and mini...
  6. Calendar Color Blocks

    Overview Color blocks can be enabled to help you visualize the appointments on your calendar. You may find it helpful to glance at an appointment and tell by the color block which service is being provided or quickly tell how busy a Ser...
  7. Create Time Blocks

    Overview In addition to tracking a user's regular appointment schedule, one can also create a record of company holidays, vacation time, personal appointments, staff meetings, or any impromptu departure from their regular schedules.  You have two ...
  8. Top 10 Questions: Emailing Contacts

    Overview By default, all templates that service minder builds on your behalf will include the Unsubscribe button. This is mandatory for all email communications to adhere to legal requirements. 1. Does the “Do Not Email” checkbox, include bo...
  9. Bulk Download, Upload, and Edit Contacts

    Overview On several grids, you have the ability to download and upload. This is useful for saving or sharing data, but it also allows you to make bulk changes via Excel and then quickly implement those changes into service minder . This artic...
  10. Create and Manage Invoices

    Overview Invoices are the final bill within service minder.  Depending on your workflow, they may be created automatically when a proposal is accepted or when an appointment is completed. Sometimes you may need to create a an invoice manual...