New Articles

  1. Credit Memos and Write Offs

    Overview Credit Memos  and W rite Offs  are similar in that they are both invoices with a negative balance that can be used to pay off a contact's remaining balance. The difference is that a credit memo is a credit that the contact can use to t...
  2. Automatic Payments

    Overview Automatic payments are a convenient way to streamline billing by securely charging a customer's saved payment method on a set schedule or upon completion of a service. This helps businesses get paid faster, reduce manual work, and mi...
  3. Payment Methods, Payment Plans, and Recurring Billing

    Overview This article will review: Settings and Navigation Adding Payment Methods Setting Up Payment Plans Recurring Billing Payment Reporting FAQs What's the difference between Payment Plans and...
  4. What We Do vs. What You Do

    Overview If this is your first time onboarding a brand with service minder , we understand that it can get a little confusing about what the divvying up of responsibilities may look like between your team and ours. We understand that your FBCs/F...
  5. About Grids

    Overview In service minder , a Grid refers to an interactive list or spreadsheet. These are pages that can  contain  vast amounts of data but deliver it in ways that make it easy to search, filter, and  perform an  action  such as ...
  6. Terms and Conditions

    Overview You can set up Terms & Conditions as well as Above the Fold text that will appear on the web view of your proposals. This allows you to customize your messaging as well as supply pertinent terms for the customers' approval. These fi...
  7. Sending Support Tickets

    Overview If you need to ask a question or encounter an obstacle, you have two options: Go to your Brand Admin Send a Support ticket As a company, service minder  is not set up to be full-time phone support. We rely on tickets to record convers...
  8. QuickBooks Online Common Errors

    Overview On this page we show some of the most commonly asked questions, QuickBooks Online Errors, and information on how to fix the issue to Retry the sync of the invoice or payment. Because QBO is very protective over the date in their system ...
  9. QuickBooks Online Best Practices

    Overview There are not many settings attached to QuickBooks Online; however, we receive many questions about it. It is incredibly important to set up your QBO sync to service minder  in the right way for your business and your accounting. It will...
  10. Proposal Options

    Overview Proposal Options gives you the ability to group detail lines together to give the contact options they can select. Detail Lines are grouped together with the same Option Name. As you add additional lines, you can start typing an option n...