Updated Articles

  1. Pricing Bands

    Overview Pricing Bands are used to set up more dynamic pricing elements for Services and Parts . The list of bands are indexed by the quantity to determine the effective price for a given line. In both cases, the quantity entered for the lin...
  2. Recurring Appointments

    Overview Recurring Appointments is a scheduling option which allows you to create appointments that are set to occur on a regular basis. If you need to revisit a customer every two weeks on Wednesday at 9:00 am, this would be the way to...
  3. Importing Contacts With Json Formatted Fields

    Overview Json is a format of data used in servicem inder 's import process. In the standard contact import process, you normally have a CSV file that contains many columns, each representing a piece of information for a single contact. However, t...
  4. Staging Channel

    Overview This topic is for advanced users or users specifically directed by our support team to use the staging version of the app to help preview features or diagnose issues. The service minder  app is composed of two main components. The fir...
  5. About Parts

    Overview Simply put, parts are the different pieces of an appointment. They are what make up the different items or processes that may be involved in a given service. For each appointment, these are what will show up as the individual lines of an i...
  6. Discounts and Markups

    Overview In this section we will walk you through how to create and add a discount and/or markup to your proposal or invoice. Video Tutorial CLICK HERE to watch a video about creating discounts and markups. Create a Discount or Markup You...
  7. Support Ticket Templates for Brand Admins

    Overview As a Brand Admin or Onboarding Specialist, you may find yourself sending in the same requests to our service minder  Support team but are unsure of what is the best way to frame those requests. This would be things like having our team a...
  8. Lead Distribution

    Overview Lead distribution is the process that enables new leads to be distributed directly to the organization that owns the zip/postal code included in the lead data. Within a brand, you will assign with postal codes are owned by each location...
  9. Appointment Reporting

    Overview There are many reports that you can run in service minder . These are three appointment-specific ones for monthly or year-over-year reporting.  Appointment Reports Go to Reports > Reports tab to find the following.  Appointment ...
  10. Create Time Blocks

    Overview In addition to tracking a user's regular appointment schedule, one can also create a record of company holidays, vacation time, personal appointments, or any impromptu absence from their regular schedules. You have two opti...