Updated Articles

  1. Service Settings: Repeating Chaining Options

    Overview This article explores the Repeating/Chaining Options section of the Services settings ( Control Panel > Services > Edit  or  Add ).  This article will review: Recommended Interval Queue Date ...
  2. Service Settings: Duration and Pricing

    Overview This article explores the Duration and Pricing section of the Services settings ( Control Panel > Services > Edit  or Add ).  About Duration and Pricing Settings Please keep in mind that you only need to fill out what has a (*) nex...
  3. What We Do vs. What You Do

    Overview If this is your first time onboarding a brand with service minder , we understand that it can get a little confusing about what the divvying up of responsibilities may look like between your team and ours. We understand that your FBCs/F...
  4. Impersonate and Troubleshoot

    Overview As a Brand Admin, it may fall to you to help franchisees with their accounts and users. We do not expect you to be knowledge experts in service minder . You can always submit support tickets to get answers to your questions or get assist...
  5. Capacity and Demand

    Overview Capacity and Demand go together to create better scheduling and routing of agents and teams. It takes into account what supply is available for the demand of that day's appointments.  This article will review: ...
  6. Rework an Appointment

    Overview It happens. Something doesn't go as expected with a job, and your agents need to go back and make a correction. As a business owner, this can be costly. Tracking rework appointments allows you to keep up with these expenses, bett...
  7. Calendar Color Blocks

    Overview Color blocks can be enabled to help you visualize the appointments on your calendar. You may find it helpful to glance at an appointment and tell by the color block which service is being provided or quickly tell how busy a Ser...